Enterprise Trust & Security

Data Security

Data security is foundational to our architecture — not an afterthought. Every layer of the platform is designed to protect the confidentiality, integrity, and availability of your data.

• Access controls — role-based access with least-privilege principles enforced across all systems
• Multi-factor authentication — MFA required for all platform access, both internal staff and customer users
• Audit logging — comprehensive logging of all data access, configuration changes, and administrative actions
• Penetration testing — regular third-party penetration tests with remediation tracking
• Vulnerability scanning — continuous automated scanning with defined SLAs for remediation based on severity
• Secrets management — credentials and API keys stored in dedicated vaults, never in code or configuration files

Compliance & Certifications

We align our practices with recognized frameworks and maintain compliance with applicable regulations. Our compliance posture is validated through independent audits and ongoing monitoring.

Data Handling

Clear boundaries around how customer data is used, stored, and deleted. No ambiguity.

• No cross-customer training

  Customer data is never used to train, fine-tune, or improve models for other customers. Your data powers your agents and nothing else.

• Defined retention periods

  Data is retained only as long as the service agreement requires. Retention periods are documented and enforced through automated lifecycle policies. See our Privacy Policy for details.

• Secure deletion

  When data is no longer needed or upon contract termination, customer data is securely deleted or returned per your preference, with written confirmation provided.

• Data Processing Agreement

  A standard DPA is available for customers requiring formal data processing commitments. Contact legal@agents2go.ai or your account representative.

• Data portability

  Customers can export their data at any time during the contract period. We don't hold your data hostage.

Business Continuity

Supply chains don't stop, and neither do we. Our platform is designed for resilience, with defined recovery targets and tested procedures for when things go wrong.

[COUNSEL REVIEW: Confirm RTO / RPO commitments before publication. These should match what's in the standard MSA SLA exhibit.]

Incident Response

• Defined playbooks — documented procedures for security incidents, service outages, and data breaches
• Notification timelines — affected customers notified within defined timeframes per contractual and regulatory requirements
• Post-incident review — root cause analysis and corrective action for every significant incident, shared with affected customers
• Escalation paths — clear internal escalation from engineering through executive leadership for severity-appropriate response

Vendor & Sub-processor Management

We hold our vendors to the same standards we hold ourselves. Third parties that process customer data are vetted, contracted, and monitored.

• Security assessments — all sub-processors undergo security review before onboarding and at regular intervals thereafter
• Contractual protections — data processing agreements, confidentiality clauses, and security requirements in all vendor contracts
• Minimized access — sub-processors receive only the access necessary to perform their specific function
• Sub-processor list — available on request; customers are notified of material changes to sub-processors per their DPA
• Ongoing monitoring — vendor compliance and security posture reviewed on an ongoing basis, not just at onboarding

For the current sub-processor list, contact security@agents2go.ai or your account representative.

Questions?

If you're evaluating A2Go for your organization and need additional security documentation — penetration test summaries, compliance attestations, architecture diagrams, or a completed security questionnaire — we're happy to help.